Shipping policy
Last Updated: August 8, 2026
At Novaelle, we are committed to providing a reliable and smooth shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders placed through our website require processing time before shipment.
Orders are typically processed within:
1–2 business days
During this time, we verify your order details, prepare your items, and arrange shipment with our fulfillment partners.
Please note that processing times may be slightly longer during:
- Holidays
- Promotional periods
- High-volume shopping periods
We appreciate your patience during these times.
Shipping Time
After your order has been processed and shipped, delivery times may vary depending on your location, shipping method, and carrier performance.
Estimated delivery timeframe:
7–15 business days
Delivery estimates do not include processing time.
Please note that actual delivery times may vary due to factors outside of our control, including:
- Carrier delays
- Weather conditions
- Holidays
- Customs processing
- Incorrect shipping information
We will always do our best to ensure your order arrives as quickly as possible.
Shipping Destinations
Novaelle currently ships to selected locations worldwide.
Shipping availability and delivery options may vary depending on your location.
Available shipping options and costs will be displayed during checkout.
Shipping Costs
Shipping costs are calculated based on your order details and destination.
Any applicable shipping fees will be shown clearly at checkout before completing your purchase.
From time to time, Novaelle may offer free shipping promotions or special shipping offers.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).
You can use the tracking number provided to monitor your package delivery status.
Please allow some time for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but changes may not be possible once an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check your delivery area
- Ask household members or neighbors
- Contact your local carrier
If you still need assistance, please contact our support team.
We will work with you to investigate the issue.
Customs, Duties, and Taxes
For international orders, additional customs fees, duties, or taxes may apply depending on your country and local regulations.
Customers are responsible for any applicable customs charges unless otherwise stated.
Changes to This Shipping Policy
Novaelle may update this Shipping Policy from time to time to reflect changes in our shipping practices, services, or business operations.
Any updates will be posted on this page with the revised "Last Updated" date.
Contact Us
If you have any questions about your order or shipping, please contact us:
Novaelle Customer Support
Email: